Velvet Club

1. Introduction

Welcome to the Velvet Club portal, operated by Velvet Ventures (where Velvet Club is a business unit of Velvet Ventures). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, please contact us.

When you visit our website and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain what information we collect, how we use it, and what rights you have in relation to it.

2. Information We Collect

We collect personal information that you voluntarily provide when registering on our website, expressing interest in our services, or otherwise contacting us.

The personal information we may collect includes:

Identity Data: Full name, gender, profile photo, date of birth, and demographic details.
Contact Data: Mobile number, email address, physical mailing address (for physical voucher booklet dispatch), and communication preferences.
Membership Account Data: Membership tier status, digital card number, voucher locker inventory, and venue redemption history.
Security & Technical Data: Encrypted passwords, session tokens, login history, IP address, and QR voucher validation logs.

3. How We Use Your Information

We use personal information collected via our website for the following business purposes:

To facilitate membership creation, digital card generation, authentication, and secure login.
To validate dining privilege eligibility and verify single-use certificate redemptions at partner hotel venues.
To dispatch physical membership booklets, welcome gifts, and staycation vouchers to your delivery address.
To send administrative notices, staycation reservation updates, and exclusive event invitations.
To respond to user support requests, concierge inquiries, and membership assistance tickets.
To prevent fraudulent card sharing, combat QR voucher abuse, and enforce our membership terms.

4. Data Security

We have implemented appropriate technical and organizational security measures to protect the security of any personal information we process.

Important Notice: While we strive to protect your personal information, data transmission over the internet cannot be guaranteed to be 100% secure. You should only access our services from a secure environment and keep your account credentials confidential.

5. Your Privacy Rights

Depending on applicable data protection laws, you have rights regarding your personal data:

Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request that we correct any inaccurate or incomplete data in your account settings.
Right to Erasure: Request the deletion of your personal data in certain circumstances.
Right to Opt-Out: Unsubscribe from marketing communications and newsletter updates via your Profile Details page.

6. Contact Us

If you have questions, comments, or concerns about this Privacy Policy or how we handle your personal data, please contact us at 'support@thevelvetclub.in' or through our Contact Page.