Terms & Conditions

1. Introduction

Thank you for visiting www.thevelvetclub.in or the Velvet Club mobile application (together referred to as “The Velvet Club” or “Platform”). The Velvet Club is a business unit of Velvet Ventures, and all Velvet Club Services are owned and operated by Velvet Ventures (“We”, “Us”, “Velvet Club”, “Velvet Ventures” or “Our”, where such expression shall unless repugnant to the context thereof, be deemed to include its respective legal heirs, representatives, administrators, permitted successors and assigns).

By using the various services available on the Velvet Club Platform (“Services”), you consent to these terms, guidelines and supplemental terms provided to you for the Services that you use (collectively, “Terms”) and Velvet Club’s efforts to improve every User’s experience on the platform. Please read these terms and conditions (“Terms and Conditions” or “Agreement”) carefully as they contain the legal terms and conditions that you agree to when you use the service provided by us through the Website and the App (“Platform”, “Website”).

We will also notify our registered members of material changes (if any) to these terms and conditions by either sending a notice to the email address provided to us at the time of signing-up or by placing a pop-up on our website/mobile application(s). Be sure to visit this page periodically to review the most recent version of the Agreement.

2. Membership & Personal Use Declaration

Our membership is available through registration process after you submit certain requested information to Velvet Club. A user must read and click on the checkbox to accept the prevailing Terms and Conditions which the User needs to adhere to while availing Our services.

Notice: Please be aware that a member of Velvet Club is not allowed to run any paid ads on Google, Facebook or any other platform pointing to Velvet Club. If the member does not comply with this then it would result in immediate termination of his/her account.

3. Membership Privileges & Services

4. Membership Registration & Verification

If You are a natural person, (i) as a condition to Your use of the Platform, You must be 18 (eighteen) years of age or older; and (ii) by visiting the Platform or accepting these Terms and Conditions, You represent and warrant to Velvet Club that You have the legal authority and capacity to enter into this Agreement.

You must register for the Velvet Club Service using accurate and current information about yourself – including your correct full name, mobile number, and email address. Your digital membership card is strictly non-transferable and can only be used by the primary account holder.

Important: You must ensure that the email address and mobile number we hold for you is kept up-to-date – We send digital voucher claim codes, booking confirmations, and event invitations via SMS, Email, App Notifications, and WhatsApp.

5. Redemption Rules & Venue Guidelines

When redeeming staycation room certificates or dining vouchers at partner establishments, the following conditions apply:

• Room Staycation Certificates: Require advance reservations (minimum 72 hours prior to arrival) and are subject to partner hotel room availability. Government taxes and incidental room charges are payable directly to the hotel upon check-out.
• Blackout Dates: Privileges and vouchers may be restricted during major national holidays or peak festive dates (e.g., New Year's Eve, Valentine's Day) unless explicitly allowed by the venue management.
• Non-Transferability: Membership cards, stay certificates, and voucher locker coupons cannot be sold, bartered, or exchanged for cash.

Note: Any attempt to forge digital membership cards or duplicate single-use voucher QR codes will result in immediate cancellation of membership without refund and potential legal proceedings.

6. Membership Tenure & Validity

Velvet Club memberships and included Voucher Locker certificates are valid for 12 (twelve) months from the date of activation unless otherwise specified in your membership tier contract. Unredeemed vouchers expire upon membership plan end date.

8. Intellectual Property

You acknowledge that all copyright, trademarks, and other intellectual property rights in and relating to the Platform (including the material which is contributed by Members or Retailers) are owned by, or licensed to, Us. Copying material from our portal may seem easy but is illegal and strict actions would be taken against the User/visitor under applicable laws. Therefore, no-one may copy, distribute, show in public or create any derivative work from the Platform, or any of the material which is found on the Platform unless properly licensed to do so by Us.

By uploading or including any material on the Platform, a Member expressly grants:

• to Us a non-exclusive license (including the right to grant sub-licenses) to use, reproduce and distribute that material through our Cashback/Reward Service and any other interactive services through which we or our sub-licensee make the Cashback/Reward Service (or a service based on our service) available; and
• to other Members (through us, under the license referred to above), the non-exclusive, personal, non-transferable right to view the relevant material.

9. Privacy Policy

Our Privacy Policy forms part of this Agreement, and by entering into this Agreement you also give your consent to the way we handle your personal data under that policy. Given the global nature of the World Wide Web, please note that a posting on the Platform may be accessible to internet users around the world.

10. Our Role

We are not a party to any transactions with Retailers, and are not the seller or supplier of any of the goods or services that they make available. Thus, we do not have any of the legal obligations that apply to the sellers of those goods or services.

Accordingly, we have no control over or responsibility for:

• the quality, safety, or legality of those goods or services available from Retailers; or
• whether the Retailer can or will supply and pass good title to any goods or services.

Members should exercise no lesser degree of caution in entering into transactions with Retailers than they would when entering into a similar transaction offline. To the extent that the Applicable Law permits, You release Us, Our Agents and employees from all liability arising out of or in connection with any transactions with Retailers, including (without limitation) all claims and demands relating to uncompleted or completed transactions with Retailers, or goods or services offered for sale or supply, or actually sold or supplied, through or in connection with any transactions with Retailers.

11. Misuse

We reserve the right to suspend or terminate any Members access to our service, or parts of it, if in our reasonable view the said Member or Account appears to be in breach of any provision of this Agreement.

Members must not enter into, or attempt to enter into, any transaction with a Retailer or to gain Cashback/Rewards (a) by providing personal information of someone else, or a payment method which they are not entitled to use, (b) by deceptively or unfairly exploiting a Retailers’ offering including but not limited to creating fake or unauthorized referral links, or (c) in breach of any terms and conditions applied by Us or the Retailer to that transaction. We reserve the right to forfeit any pending payments or validated payments from the Member’s Account in case of such misuse of our service by the Member.

It is each Member’s obligation to ensure that any material posted by him/her or associated with his/her Account:

• is not defamatory, offensive, or abusive or of an obscene, indecent or menacing nature;
• is not intended or likely to cause needless annoyance, inconvenience or distress to any person;
• does not contain any computer virus, macro virus, Trojan horse, worm, or anything else designed to interfere with, interrupt, or disrupt the normal operating procedures of a computer or to surreptitiously intercept, access without authority, or expropriate any system, data or personal information;
• does not contravene the Applicable Law or regulation (including, but not limited to, laws governing consumer protection, distance selling, unfair competition, anti-discrimination, false advertising, information technology, copyright, trademark and privacy);
• does not breach the rights of any person or entity (including any rights or expectations of privacy);
• must be accurate and fair in relation to the feedbacks of Retailers;
• does not advertise any goods or services.

Notwithstanding anything contained elsewhere in this Agreement and the Privacy Policy, we reserve the right to investigate complaints or reported violations of this Agreement and to take any action we deem appropriate, including but not limited to reporting any suspected unlawful activity to law enforcement officials, regulators, or other third parties and disclosing any information necessary or appropriate to such persons or entities relating to your Account, email addresses, usage history, posted materials, IP addresses and traffic information. Any Member, who in the sole discretion of the Retailer or Us, has committed any kind of fraud or has misused Our Platform or our Cashback/Reward Service their Account will be closed with immediate effect and the registered Email and IP address will also be blacklisted thereby discontinuing the Member to use or register with the same credentials or IP address in the near future.

If You see or experience anything on Our Platform that appears to infringe any of the above requirements, We would like You to inform Us by using Our contact form.

Each Member acknowledges that we are entitled, but not obliged, to withdraw any material, which appears – based on information received from third parties or other Members – to be in breach of this Agreement.

12. Contact from Third Parties

If anyone contacts Us in relation to material or transactions associated with You or your Account, then you agree:

• to provide all reasonable information and assistance as required by Us, in connection with responding to that contact; and
• to respond promptly and accurately to it, should We pass the message to You for a response.

13. Additional Services

We or Our partners may offer new or additional services through the Platform from time to time. Your use of those services may be subject to additional terms and conditions, which you must comply with. Provided that those terms are notified to you on the Platform in an appropriate manner (as determined by us in our reasonable discretion) when you agree to take those services, any failure by you to comply with a material provision of the terms governing those services will amount to a breach of this Agreement.

14. Operation of our Cashback/Reward Service

We reserve the right to withdraw, modify or suspend aspects of the Cashback/Reward Service, or the entirety of it, where we have legal, security, technical or commercial reasons to do so. We will endeavour to give You 30 (Thirty) days advance notice before taking such action, except where it is necessary to take earlier action for security reasons or because of technical difficulties which would otherwise adversely affect our service. There may also be times when the Cashback/Reward Service becomes inaccessible as a result of technical difficulties experienced by Us or on the Internet; We will, however, use reasonable skill and care to overcome these difficulties where they are within our control. Please note, however, that we cannot guarantee continuous access to the Cashback/Reward Services or any of the content that appears on it.

Nevertheless, We shall strive to ensure that any periods or situations such as service unavailability, system maintenance or server down would be pre-informed to the Member and shall strive to keep such situations to arise to the minimum in order to avoid the Members coming across any hurdles while availing Our services.

For security or other reasons, we may require you to change or update password or other information which facilitates access to the Cashback/Reward Service; however, we will never ask you for Your password via email, telephone, or any other means other than through the Platform. You are solely responsible for maintaining the confidentiality of your password and any additional identifying information.

15. Disclaimer and Limitation of Liability

16. Third Party Content

Third party content and materials may appear on the Platform or may be accessible via hyperlinks from the Platform. We are not responsible for and assume no liability whatsoever for any mistakes, misstatements of law, defamation, omissions, falsehood, obscenity, pornography or profanity in the statements, opinions, representations or any other form of content and materials appearing on the Platform or accessible via hyperlinks from the Platform.

17. Communications

You hereby expressly agree to receive communications from time to time from Velvet Club, its affiliates, partners and third parties, regarding the Service rendered, important updates, feedbacks & surveys, marketing or any other relevant messages by way of SMS, e-mails, calls (automated/ agent generated), WhatsApp notifications, mobile application and browser notifications or any other medium. You agree and consent to receive communications relating to all of the above and expressly waive any registration or preference made under DND/NCPR list under the applicable TRAI regulations.

18. Indemnity

You agree to indemnify us against all liabilities, claims and expenses that may arise out of or in connection with (a) any breach of this Agreement by You or through Your Account, or (b) any transaction with a Retailer.

19. Assignment

We reserve the right to assign this Agreement, and to assign or subcontract any or all of our rights and obligations under this Agreement, but will not do so in such a way as to reduce any guarantees you are given under this Agreement. You may not without our written consent assign or dispose of this Agreement, nor subcontract any of your rights and obligations under it.

20. Entire Agreement

This Agreement is intended to contain your entire agreement with us relating to the Cashback/Reward Service; we believe it to be fair and reasonable. It replaces all earlier agreements and understandings with you relating to the Cashback/Reward Service, except for any fraud or fraudulent representation by either of us.

21. Changes to this Agreement

We reserve the right to change this Agreement from time to time, and post the new version on the Cashback/Reward Service. When we do so, we will post the new version of the Agreement on the Cashback/Reward Service, and the new version of these terms and conditions will take effect, and will govern the Cashback/Reward Service and your relationship with us:

• commencing no less than 3 (three) days after the date of posting (or such later date as We indicate in the relevant posting), if any of the changes is to an operative provision of this Agreement which is capable of adversely affecting You; if You do not wish to be governed by the new version of the Agreement, You may notify Us on or before the date when the new version of the Agreement is to take effect, and from that date You must cease to use Our service; or
• immediately upon the date of posting (or such later date as We indicate in the relevant posting), if the changes are not to operative provisions, or not capable of adversely affecting You – examples of which would include, without limitation, changes to contact details referred to, or the refinement of provisions that are already included, in this Agreement.

22. Severability

In the event that any term of this Agreement is held to be invalid or unenforceable, the remainder of this Agreement shall remain valid and enforceable. You and Velvet Club are independent contractors, and no agency, partnership, joint venture or employee-employer relationship is intended or created by this Agreement. Our failure to act with respect to a breach by You or others does not waive our right to act with respect to subsequent or similar breaches.

23. Grievance Officer

In compliance with Information Technology Act, 2000 and the rules made thereunder and the Consumer Protection (E-Commerce) Rules, 2020, the details of the Grievance Officer of Velvet Club for the purpose of this Agreement is as follows:

In the event, any aggrieved user, having any questions or intends to make a complaint regarding any violation of the provisions of these Terms of Use, may send a written complaint to the Grievance officer who shall redress the complaint within 1 (One) month from receiving the complaint. Note: We at Our own discretion may modify the aforesaid details from time to time. Providing false, misleading or inaccurate information to the grievance officer may result in civil and/ or criminal liability.

24. Governing Law

This Agreement, and our relationship with you and each Member, is governed as per the Indian Laws. You and we each submit to the non-exclusive jurisdiction of the Indian courts in relation to disputes arising in connection with this Agreement.

25. Keeping this Agreement

We don’t separately file the individual Agreements entered into by Members when they register for the Cashback Service. You can access it at www.thevelvetclub.in. Please make a durable copy of this Agreement by printing and/or saving a downloaded copy on your own computer. It is offered in English only.

26. Contact

You can reach us on 'support@thevelvetclub.in' or via our Contact Page.